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Open our Privacy Policy before joining

Our Privacy Policy shows what account data, payment records and cookie choices we handle before you open your account and see the full lobby.

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444cuci Open our Privacy Policy before joining
HELP PATHS

Reach our privacy team fast

Privacy questions should reach the right desk without passing through unrelated account chat. Use the contact path that matches your request, and include only the details needed to identify your account issue.

Privacy email Send account data requests to the privacy email shown in your account area. Use the email linked to your account, describe the change you want, and avoid sending full wallet screenshots unless we ask.
Live chat handoff Start with live chat if you need routing help. Our chat team can move your case to the privacy desk, confirm your account reference, and tell you what proof is needed for a data request.
Account centre request Use the account centre when you want to update contact details, close an unused session or ask about saved devices. Changes may require a short identity check before our team acts.
ACCOUNT CARE

Control your account data with us

We treat this policy as a working account control, not a hidden legal page.

Account details

We store the details you provide when creating and using your account, such as contact fields, login records and status…

Payment references

Transaction records may include Touch 'n Go, GrabPay, Boost dan FPX references, timestamps and status marks.

Cookie controls

Cookies and similar tools keep sessions working, remember basic choices and help us spot broken pages.

Device and login logs

We record device type, browser, IP range and login time so unusual access can be checked.

Retention periods

Some records stay while your account is active, while payment and security records may remain longer when law, dispute checks…

Change requests

You can ask to correct, access or remove certain account data.

Browse privacy answers before you join

These answers focus on how our Privacy Policy applies when you create an account, use local payment options, contact support or manage cookies. If your question involves a real account record, send it through the privacy contact path so our team can answer with the right checks in place.

We collect the details needed to create and protect your account, such as contact fields, login records, device data and wallet activity. We also record support messages when you contact us about privacy or account access.

Payment records may show Touch 'n Go, GrabPay, Boost dan FPX references because those names help trace wallet activity. We use the record to answer payment queries and reduce repeated requests for sensitive details.

Yes. Send a request through the privacy email, live chat handoff or account centre. We will verify that the request belongs to you, then explain what can be changed and what must remain.

Cookies help keep your session active, remember basic choices and identify technical faults. You can manage cookies through your browser, but changing settings may require a fresh login when you return.

We keep records while they are needed for account use, wallet reconciliation, security checks or legal duties. When the need ends, we remove, anonymise or separate the data according to our retention process.

Only team roles that need to handle the request should access it, such as privacy support, account security or payment reconciliation. We limit internal sharing to the purpose linked to your request.

Yes. Your access and eligibility depend on local law and are available where local law permits. Privacy rights may also vary by location, so we may explain the rule that applies to your request.

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